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Gautrain App Experience Survey

There are 18 questions in this survey.
General Questions
(This question is mandatory)
Do you use the Gautrain?
Gautrain Experience
How would you describe your experience registering a Gautrain account and linking your Gautrain card to this account?

Is there any way registering a Gautrain account and linking your Gautrain card to this account can be improved? If yes, please tell us how below.

How would you describe your experience reloading money or a weekly or monthly product on your Gautrain card?
Is there any way loading money on your Gautrain card can be improved? If yes, please tell us how below.
How would you describe your experience viewing your Gautrain transaction history?
Is there any way viewing your Gautrain transactions can be improved? If yes, please tell us how below.
How would you describe your experience viewing the train schedule?
Is there any way viewing the train schedule can be improved? If yes, please tell us how below.
How would you describe your experience tracking your Gautrain bus?
Is there any way tracking your Gautrain bus can be improved? If yes, please tell us how below.
How would you describe your experience using the Gautrain trip planner?
Is there any way the Gautrain trip planner can be improved? If yes, please tell us how below.
Have you ever submitted an online Gautrain refund request?
How would you describe your experience submitting an online refund request and the process that followed?
Is there any way submitting an online refund request can be improved? If yes, please tell us how below.
How would you describe your experience managing your online profile?
Is there any way managing your online profile can be improved? If yes, please tell us how below.