Toggle navigation Load unfinished survey Resume later default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. 2023 Broadband and ISP Survey There are 32 questions in this survey. About You Where do you live? Choose one of the following answers Gauteng Cape Town Durban Port Elizabeth East London Bloemfontein Pietermaritzburg Kimberley Polokwane Other: How would you describe your IT and telecoms knowledge? Choose one of the following answers I am very knowledgeable I know the basics I know very little Do you decide which broadband service and ISP your household must use? Yes No Your ISP and broadband choices If you have to get a new broadband service for a new home, which service would you pick? Choose one of the following answers Fibre LTE 5G Other: Why did you choose this broadband connection? Why do you think they are better than the rest? If you sign up for a new fibre service today, which ISP would you choose? Choose one of the following answers Afrihost Axxess Cool Ideas Cell C Cybersmart HeroTel Home Connect MTN MWEB Rain RSAWEB Vodacom Vox Supersonic Telkom Webafrica Other: Why did you choose this ISP? Why do you think they are better than the rest? If you can choose any fibre network provider for your broadband service, which one would you pick? Choose one of the following answers Vumatel Openserve Frogfoot MetroFibre Octotel Vodacom HeroTel EvoTel TTConnect Supersonic Other: Why did you choose this fibre provider? Why do you think they are better than the rest? If you sign up for a new fixed LTE service today, which operator would you choose? Choose one of the following answers Cell C MTN Rain Telkom Vodacom Why did you choose this mobile operator for LTE? Why do you think they are better than the rest? If you sign up for a new fixed 5G service today, which operator would you choose? Choose one of the following answers MTN Rain Telkom Vodacom Why did you choose this mobile operator for 5G? Why do you think they are better than the rest? Has any other broadband product recently caught your attention through an advert or word of mouth? If so, what and why? Your Internet Connection Which connection do you have at home? Choose one of the following answers DSL Fibre LTE 5G Fixed wireless or WISP Other: How would you rate your home internet connection in terms of the following factors, where 1 is very bad, and 10 is excellent? 1 2 3 4 5 6 7 8 9 10 No answer Reliability/Uptime 1 2 3 4 5 6 7 8 9 10 No answer Speed 1 2 3 4 5 6 7 8 9 10 No answer Consistency 1 2 3 4 5 6 7 8 9 10 No answer What download speeds do you typically get? Choose one of the following answers 0 - 50 Mbps 51 - 100 Mbps 101 - 200 Mbps 201 - 500 Mbps 501+ Mbps I don't know What upload speeds do you typically get? Choose one of the following answers 0 - 50 Mbps 51 - 100 Mbps 101 - 200 Mbps 201 - 500 Mbps 501+ Mbps I don't know Do you think your internet connection is fast enough for your purposes? Choose one of the following answers I can get by with a much slower connection. My connection is fast enough, but I will struggle on a slower connection. I need a faster connection. Your ISP Select the ISP you use at home. Choose one of the following answers Afrihost Axxess Cool Ideas Cell C Cybersmart HeroTel Home Connect MTN MWEB Rain RSAWEB Vodacom Vox Supersonic Telkom Webafrica Other: How likely are you to recommend your ISP to friends and family, where 0 is not at all likely and 10 is extremely likely? Choose one of the following answers 0 1 2 3 4 5 6 7 8 9 10 Rate your ISP’s performance in the categories below, where 1 is pathetic, and 10 is excellent. 1 2 3 4 5 6 7 8 9 10 No answer Value for money 1 2 3 4 5 6 7 8 9 10 No answer Network quality 1 2 3 4 5 6 7 8 9 10 No answer Support and billing 1 2 3 4 5 6 7 8 9 10 No answer Where does your ISP fail? What does it do poorly? What does your ISP do well? Are you thinking of moving to a new ISP? Yes No Why do you want to move to a new ISP? Which ISP are you considering moving to? Choose one of the following answers Afrihost Axxess Cool Ideas Cell C Cybersmart HeroTel Home Connect MTN MWEB Rain RSAWEB Vodacom Vox Supersonic Telkom Webafrica Other: Your FNO Who is your fibre network operator? Choose one of the following answers Vumatel Openserve Frogfoot MetroFibre Octotel Vodacom HeroTel EvoTel TTConnect Supersonic Other: Are you thinking of moving to a new Fibre Network Operator? Yes No Why do you want to move to a new FNO? Which FNO are you considering moving to? Choose one of the following answers Vumatel Openserve Frogfoot Metrofibre Octotel Vodacom HeroTel EvoTel TTConnect Supersonic Other: Competition entry Please give your MyBroadband forum username or email address to enter the prize giveaway. Submit Load unfinished survey Resume later Please confirm you want to clear your response? Exit and clear survey ×
